A message to our extended TPG family
We consider each of our teammates, partners, clients, and community members an important part of the TPG family and your health and safety continue to be our number one priority. As further details of the COVID-19 health crisis unfold, we want you to know that we are here to help. Here’s what we’re already doing to pitch in, and we welcome your feedback and ideas as we all do our best to keep looking forward, together.
We are prepared and ready to help
As the situation with the coronavirus (COVID-19) continues to develop, our entire team is ready and standing by to support you. Your community relies on us every day for your payment needs, and we’re going to continue to provide reliable access to all TPG payment services.
TPG contingency plans and what to expect
With the developing nature of the situation and uncertainties around public health policy, there are a few things we’d like you to know.
First, it’s important to note that our contingency plan has allowed all TPG team members at all levels to continue working remotely. This means that all TPG payment channels, including those supported by live agents, will continue to operate at normal capacity. In addition, all client support functions such as ACH deposits, paper check issuance, and technical support are also fully operational.
If you are a client currently receiving paper checks, please note that delays with carrier services are possible at this time. If you would like to setup ACH as a precautionary measure, please contact your client manager.
Community resources & getting the word out
We understand that this is a complex situation, and we want to do our part to assist in any way possible. We’ve found that first ensuring that our clients and their residents are well informed about available phone and online payment services gives us a solid foundation to build from and begin discussions around other areas where we can help.
A step-by-step online payment guide for those that are not familiar with our online payment tools, can be viewed, downloaded, printed, or shared by clicking the link below.
Assisted phone payments are available Monday through Friday from 8am to 7pm and Saturday from 9am to 2pm Central by calling:
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800.444.1187 for court payments or
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888.744.0584 for all others payments
If you are a client and not currently setup to accept TPG phone or online payments and would like to discuss your options, please contact your client manager, or give us a call at 888.444.1187
If you need additional assistance or have any further questions, our team is here to help! We look forward to working with you to determine how we can best assist you and your community in this time of need. As new developments emerge regarding the coronavirus, we will update you on our plans to continue to operate safely and effectively.
I want to personally thank you for being a valuable part of the TPG family and payments community and wish you all the best.
Sincerely,
Ariel Kunar
Chief Executive Officer