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Software Integration
Our fully-integrated software system, Connect™, will provide your city with a completely automated payment system for taking payments online and process them instantly.
Personal Client Manager
Our goal at The Payment Group is to build long-term relationships with our clients. Every client at The Payment Group has their own Personal Client Manager to guide them through the process of setting up accounts, handling refunds or overpayments and answering questions.
Multilingual Customer Service Representatives
Our our Dallas-based phone support agents are ready to assist both English and non-English speaking customers that would like to make a payment over the phone.
Outstanding Customer Support
Our Reputation for outstanding service and suopport is rivaled by none. The TPG support team guides each of our clients and their communities at every step of the way.
Robust IT Department
Our in-house IT department is made up of industry leaders with over 25 years of experience in payment processing and information technology. Their knowledge allows us to seamlessly integrate municipal systems with The Payment Group database.
Save Time and Money
TPG Payments not only save hours of administrative time by streamlining your payments, they also come at no cost to your agency or service provider, ever.
NO Costs, hidden Fees, or lengthy contracts
Quick, hassle-free approval & account setup
Assisted payments via bilingual phone agents
Expert setup & in-depth employee training
Easy integrations with virtually any software
Real-time payment posting & notifications
Credit,debit, & e-check (ACH) acceptance
Streamlined reconciliation reduces costly errors
TPG phone support frees up agency resources
Payor city search & account balance lookup
More payments made, & received on time
User-friendly online payment tools for payors
Real-time reporting & live payment lookup
Payor record sync & payment reporting

Click here to learn more about TPG's pandemic contingency plan and resources for existing clients.